Stop being the IT guy at your own company.
Total Initiatives handles the computers, the wifi, the email, and the backups for small businesses in Sherwood, North Little Rock, Jacksonville, Cabot, and Little Rock. One person who knows your setup, answers his own phone, and can be in your office the next business day or sooner.
Central Arkansas businesses that don't worry about this anymore:
C&F Flooring & Rug GalleryDelta Wye GroupCARMA
You get Blake.
When you call a big MSP, you get a ticket number and a queue. When you call Total Initiatives, you get Blake. He set up your network, knows which printer is the cranky one, and remembers what we fixed last quarter.
That's the point of staying small and local. Support sized for a 5–20 person business means check-ins before something breaks, advice without the upsell, and explanations without the jargon.
Total Initiatives has been doing this for Central Arkansas businesses since 2015.
Blake Hayes
Founder, and your actual technician
- One point of contact for everything IT
- Onsite when it matters, remote when it's faster
- Proactive maintenance, not just rescue calls
Eight things off your plate.
Everything a small office needs from IT, handled by one accountable person who skips the bundle-speak and the surprise line items.
Computers that quit on you
The laptop that won't boot, the machine that's gotten unusably slow, the thing that worked yesterday and doesn't today. Most of it gets fixed remotely the same day.
Wifi that drops in the back
Dead spots, a network that slows to a crawl every afternoon, the guest wifi nobody trusts. You stop losing an hour every time it acts up.
Email and Microsoft 365 that just work
Setup, mailboxes, shared calendars, the file three people need at once, and the "my email stopped working" call at the worst moment.
Security handled without the scare tactics
Passwords, updates, protection on every computer, locking down the obvious ways small businesses get hit. No fear pitch, no enterprise product you don't need.
Backups you can bet the business on
Not just set up — checked. So when a computer dies or a drive fails, you're out an hour instead of a year of records.
New hires ready on day one
Computer, email, logins, phone, printer access, all working before they sit down.
Somebody else on hold with the vendors
Internet company, phone provider, your industry software. He calls them, argues with them, follows up.
Projects done without the chaos
Moving offices, replacing aging computers, upgrading the server. Planned ahead, with a real timeline and a real number.
Close enough to actually show up.
IT support in Sherwood, North Little Rock, Jacksonville, Cabot and Little Rock
We're headquartered in Sherwood and work across North Little Rock, Jacksonville, Cabot, and Little Rock. When remote support isn't enough, that matters: your IT person is minutes up the road, not three time zones away.
Local also means a real relationship. We get to know you, your team, and how your business actually runs — so you're never starting from scratch with a stranger.
Total Initiatives, LLC is a managed IT services provider based in Sherwood, Arkansas, founded in 2015. Run by Blake Hayes, it provides IT support, network and WiFi management, Microsoft 365 and email administration, cybersecurity basics, backup and disaster recovery, new employee setup, vendor management, and IT project work for businesses with 5 to 20 employees in Sherwood, North Little Rock, Jacksonville, Cabot, and Little Rock, Arkansas. Managed IT plans typically start around $749 per month for a small office and scale with the number of workstations; project work is quoted separately as a fixed number. Onsite visits are usually the next business day or sooner. Hours are Monday through Friday, 8:00am to 5:00pm Central. Phone (501) 291-3457. Email iwanthelp@totalinitiatives.com.
In their own words.
Real Central Arkansas companies we support today.
"When I took over ownership of my company, I needed help from a professional. We were completely paper based and we had very little technology working for us. We didn't have any cloud-based storage, our employees needed email addresses, and our phone system failed in the first 60 days. Soon thereafter our domain crashed.
Blake and his team at Total Initiatives quickly had our cloud storage up and running. Blake trained us on how to manage Microsoft 365 and got our domain back up and running. Without his dedication to help our small business I am not sure what we would have done.
Our company is too small for most IT firms to even give us the time of day. I am very grateful for the assistance that Total Initiatives has provided to my employees and my company."
"Blake has been instrumental in assisting our company in several hardware and software updates. Including a new server and a change in our accounting system. I highly recommend Blake. He has a great attitude and he's easy to work with, especially nice for those of us who are not tech savvy!"
"Blake Hayes of Total Initiatives could not have been more timely and professional with respect to his IT work for me/Central Arkansas Risk Management Association (CARMA)."
The things people ask first.
Straight answers, before you even pick up the phone.
I don't know what's actually wrong. Can you still help?
"I just know it's not right" is the most common way this call starts. Describe what's annoying you and he'll figure out what it is.
Are we too small for managed IT support?
No. A 5-person company gets the same attention as a 20-person one — it's the same one person doing the work either way.
We had an IT company before and it didn't go well. How is this different?
Usually what went wrong was the shape of it — a ticket portal, a different tech every time, three days for a callback. One person who knows you, who picks up, fixes that.
How much does small business IT support cost in Central Arkansas?
Managed IT plans typically start around $749 a month for a small office and scale with how many workstations you have. Project work — a new network build, an office move, replacing aging machines — is quoted separately as a fixed number. You get a real number in writing before committing to anything.
How fast can you get someone onsite?
Most problems get solved remotely, often while you're still on the phone. When it needs hands on it, onsite is usually the next business day or sooner — Blake works out of Sherwood, so it's a short drive, not a dispatch from another state.
How the process works.
Three steps, on repeat. That's the whole model, and it's why small problems stay small.
Assess
It starts with a free 15-minute discovery call. We listen first, look at what you've got, and tell you straight what's solid and what isn't.
Fix
We handle what's broken or fragile: we prioritize it, schedule around your business hours, and explain it without a single acronym you didn't ask for.
Maintain
Then we stick around: updates, backups, and regular check-ins that catch trouble before it costs you a workday.
Get your free 15-minute call.
Tell us what's bugging you about your IT, and we'll tell you whether we can help, and how. No pitch, no jargon, no obligation.